Question 1

How do I qualify for the guarantee?

Accepted Answer

If you have had an active listing with AtEase BNB for at least 6 months, completed our check-ins during the first 6 months and aren't 100% satisfied with our management services for any reason whatsoever, you qualify for our hassle-free guarantee and receive 100% of management fees paid during the first 6 months of our agreement. Great partnerships are built on trust and transparency. We ask our clients to complete short 10 minutes check-ins with our customer success team in the first 6 months to give us an opportunity to address any issues or concerns and serve you better. We offer our clients the chance to receive a refund for our services as long as you're in compliance with our initial contract agreement.

Question 2

How do I make a refund request?

Accepted Answer

No matter what the reason for your request may be, our team is here to help. Simply contact our customer service department to initiate your cancellation and refund. You can qualify for a refund of our management fees on up to 3 rental properties that have been listed with us for a minimum of 6 months.

Question 3

What happens If I decide to terminate the agreement?

Accepted Answer

While we hate to lose you, we understand that listing a vacation rental property isn't for everyone. Therefore, if you'd like to terminate your agreement with us after the first 6 months, we'll issue a refund to the account on file with no added fees or stipulations.

The At Ease BnB Promise:

Our Hassle-Free Guarantee

Your Questions, Answered.

How do I qualify for the guarantee?

How do I make a refund request?

What happens If I decide to terminate the agreement?

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